How I deal with technical support

I usually manage to avoid having to make any of those annoying calls to banks, credit card companies, utility companies, etc. because DW does it all for me. However, there are times (for example, when things are in my name) in which I have to make the call. I have, however, a fairly successful strategy for making these calls run smoothly. Namely, I ask whether they think Sachin Tendulkar should retire or not. More than half the time, it leads to better service.